Gerry Spitzner

gerry spitzner

As a leader what should you be? Nice or Kind?

One of these behaviors has a bigger impact on success. In the post pandemic era, what type of leadership will enable businesses to succeed? The answer uncovered in newly released research from Signature Consultants; is kindness. Research explains the big difference between kind and nice. While the meanings may seem to some to be interchangeable, …

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5 things to do if you want to be in business 5 years from now

Feeling burned out? Has your current effort been on growing your pharmacy OR dealing with vaccines, sanitizing, and putting out fires? From a business perspective, it’s time to move your focus back to thinking about growing your pharmacy. If you’re not growing, you’re shrinking. The beginning of a new year has the unique characteristic of …

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How to make your pharmacy process-driven

Do you work your customers through their experience of your business in an efficient, logical and friendly manner? Every product or service we buy, every store we visit, every media message we receive, every choice in our consumer society has been shaped by the forces of marketing. The marketing process is central to the business …

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The art and science of recruiting exceptional employees

Recently there have been multiple reports about solid growth in store count and sales in all retail sectors including pharmacy. These are solid, steady results, and many retailers report being on, or even above plan. Solid performance for retailers means growth opportunities for all of retail in Canada in 2022. But to grow you need …

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What keeps customers coming back to your pharmacy?

The biggest challenge of every retail pharmacy business in today’s hyper-competitive market is finding the right formula to attract customers and keep them. Many businesses believe that the key to success is customer service satisfaction. But just satisfying customers doesn’t cut it anymore. Satisfied is somewhere just slightly above unsatisfied, but far below inspired, delighted …

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Are you meeting your pharmacy staffing needs?

Increased competition drives the need for top talent to deliver outstanding customer experience Recently there have been multiple reports about solid growth in store count and sales in all retail sectors including pharmacy. These are solid, steady results, and many retailers report being on, or even above plan. Solid performance for retailers means growth opportunities …

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5 in-store technologies to drive sales and improve customer experience

In-store technology is helping pharmacy retailers drive sales and improve the customer experience It’s often hard these days to keep up with the speed at which technologies are developed. In fact, it can be down right mind-boggling. And for smaller, independent retailers with fewer resources to draw from than their larger competitors, understanding which technological …

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It’s time to think beyond the pill

2020 brought exponential change to the world of retail pharmacy (and not all of it Covid-related). So, what will things look like as we’re getting on with our new world? No one knows for sure. However, one thing for sure is that it’s evident there’s been a major shift in the public’s perception of healthcare …

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3 business-related questions you need to ask yourself

The old saying “nothing remains constant except change itself” must have been written by someone well-versed in the day-to-day operations of retail pharmacy. We must adapt and grow with every change we encounter. For me the pace of change is staggering. The nature of this business is changing so quickly that you need to be …

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