Feeling burned out? Has your current effort been on growing your pharmacy OR dealing with vaccines, sanitizing, and putting out fires? From a business perspective, it’s time to move your focus back to thinking about growing your pharmacy. If you’re not growing, you’re shrinking. The beginning of a new year has the unique characteristic of […]
5 things to do if you want to be in business 5 years from now Read More »
Recently there have been multiple reports about solid growth in store count and sales in all retail sectors including pharmacy. These are solid, steady results, and many retailers report being on, or even above plan. Solid performance for retailers means growth opportunities for all of retail in Canada in 2022. But to grow you need
The art and science of recruiting exceptional employees Read More »
There’s an old saying: If you fail to plan, you plan to fail. Of course, a more optimistic version would be: If you make a good plan, you increase your chances of success! That concept is important to keep in mind, especially if you’re making plans for the year ahead. For example, if you’re considering
Welcome a new year of new beginnings with a new plan Read More »
The biggest challenge of every retail pharmacy business in today’s hyper-competitive market is finding the right formula to attract customers and keep them. Many businesses believe that the key to success is customer service satisfaction. But just satisfying customers doesn’t cut it anymore. Satisfied is somewhere just slightly above unsatisfied, but far below inspired, delighted
What keeps customers coming back to your pharmacy? Read More »
Increased competition drives the need for top talent to deliver outstanding customer experience Recently there have been multiple reports about solid growth in store count and sales in all retail sectors including pharmacy. These are solid, steady results, and many retailers report being on, or even above plan. Solid performance for retailers means growth opportunities
Are you meeting your pharmacy staffing needs? Read More »
In-store technology is helping pharmacy retailers drive sales and improve the customer experience It’s often hard these days to keep up with the speed at which technologies are developed. In fact, it can be down right mind-boggling. And for smaller, independent retailers with fewer resources to draw from than their larger competitors, understanding which technological
5 in-store technologies to drive sales and improve customer experience Read More »
2020 brought exponential change to the world of retail pharmacy (and not all of it Covid-related). So, what will things look like as we’re getting on with our new world? No one knows for sure. However, one thing for sure is that it’s evident there’s been a major shift in the public’s perception of healthcare
It’s time to think beyond the pill Read More »
The old saying “nothing remains constant except change itself” must have been written by someone well-versed in the day-to-day operations of retail pharmacy. We must adapt and grow with every change we encounter. For me the pace of change is staggering. The nature of this business is changing so quickly that you need to be
3 business-related questions you need to ask yourself Read More »
How can pharmacy businesses offering products or patient services raise their reputation and visibility in the marketplace? The answers aren’t the same as they used to be. In fact, research shows that when clients check out professional services providers, more than 80% use online sources of information compared to 55% using traditional references. There’s no
Pharmacy businesses and the need for online marketing Read More »
Two chronic afflictions can kill your retail pharmacy business – too much inventory and high overhead. If they get out of control, either one can ruin your business. Today, you have no excuse for losing control. What will you do, on a regular basis, to make sure they don’t? The good news is that with
Pharmacy business is much more than fill & bill dispensing Read More »
